Terms and Conditions

This website is provided for general business, informational, marketing, communication, and service inquiry purposes. The website describes sewer repair, trenchless sewer rehabilitation, waterproofing, coatings, linings, water and wastewater rehabilitation, inspection, repair, and related infrastructure services that may be offered by East Coast Pipelines.

The information on this website is not a substitute for an on-site inspection, project-specific evaluation, engineering review, written proposal, contract, permit review, code review, or professional judgment based on actual site conditions.

No website content should be relied upon as a final diagnosis, final scope of work, construction instruction, engineering opinion, code determination, warranty, guarantee, or promise that a specific repair method is suitable for your property.

You may use this website only for lawful purposes and only in a manner consistent with these Terms.

You agree not to:

• Access or use the website in a way that violates any applicable law, regulation, or third-party right.
• Submit false, misleading, incomplete, or fraudulent information through any form.
• Attempt to interfere with the website’s security, hosting, code, servers, forms, tracking systems, analytics, or normal operation.
• Copy, scrape, reproduce, republish, distribute, or commercially exploit website content without written permission from Jean’s Waterproofing.
• Use the website to transmit spam, malicious code, abusive messages, or unlawful content.
• Misrepresent your identity, authority, company affiliation, property ownership, project control, or permission to request service.

We may restrict, suspend, or terminate access to the website at any time if we believe these Terms have been violated or if continued access may create risk to us, our clients, our systems, or others.

East Coast Pipelines provides services in selected markets and for selected project types. This website may describe commercial, municipal, industrial, institutional, residential, or infrastructure-related services. Not every service described on the website is available in every location, for every property, or under every condition.

Service availability depends on factors including, but not limited to:

• Property location.
• Site access.
• Pipe size, pipe material, depth, condition, alignment, and access points.
• Structural conditions.
• Water flow, infiltration, groundwater, soil conditions, and active leaks.
• Utility conflicts.
• Traffic, occupancy, and facility operations.
• Permit requirements.
• Safety requirements.
• Confined-space requirements.
• Environmental conditions.
• Project schedule.
• Crew availability.
• Material availability.
• Contract terms.
• Insurance, bonding, and owner requirements.

We reserve the right to decline any service request, inspection request, estimate request, or project for any reason permitted by law.

The website may provide phone numbers, contact forms, emergency language, or urgent-response references. Submitting a form, leaving a voicemail, sending an email, using a chat feature, or contacting us through the website does not guarantee immediate response, dispatch, inspection, remediation, repair, containment, or emergency service.

If you are experiencing a sewage backup, active flooding, hazardous condition, structural concern, gas odor, electrical hazard, unsafe air condition, confined-space hazard, environmental release, health risk, or any other emergency, you should take immediate steps to protect people and property, call the appropriate emergency service, contact the property owner or facility manager, and follow applicable safety procedures.

Do not rely on this website as your only source of emergency assistance.

The website may describe common sewer repair and rehabilitation methods, including inspection, cleaning, hydro jetting, descaling, cured-in-place pipe lining, spray-in-place pipe lining, point repair, manhole rehabilitation, grouting, waterproofing, coatings, linings, structural repair, and related services.

These descriptions are general. Actual repair methods, materials, sequencing, curing requirements, bypass needs, safety requirements, access requirements, and final scope depend on site-specific conditions.

A repair method described on the website may not be suitable for your property. For example, trenchless methods may be limited or unavailable if a pipe is collapsed, severely offset, improperly pitched, inaccessible, undersized, obstructed, deformed, structurally unsuitable, contaminated, subject to active flow conditions that cannot be controlled, or affected by other conditions discovered during inspection.

Unless expressly stated in a signed written agreement with East Coast Pipelines, the information on this website does not constitute engineering advice, legal advice, environmental advice, code compliance advice, architectural advice, design advice, insurance advice, real estate advice, or professional consulting advice.

Property owners, facility managers, municipalities, engineers, architects, general contractors, construction managers, property managers, and other responsible parties should consult qualified professionals for project-specific requirements, including:

• Engineering review.
• Permit requirements.
• Code compliance.
• Environmental compliance.
• Wastewater authority requirements.
• Municipal requirements.
• Building owner requirements.
• Insurance requirements.
• Procurement requirements.
• Occupational safety requirements.
• Confined-space entry requirements.
• Traffic control requirements.
• Tenant or occupant protection requirements.

Any pricing, estimate, budget range, or cost information provided through the website, during preliminary communications, or before a written proposal is general and non-binding unless expressly incorporated into a signed written agreement.

Final pricing may depend on:

• Inspection results.
• Access conditions.
• Pipe size, length, material, slope, alignment, and depth.
• Severity of deterioration.
• Root intrusion, scale, grease, sludge, sediment, offsets, fractures, voids, infiltration, or collapse.
• Cleaning and preparation requirements.
• Bypass pumping requirements.
• Traffic control.
• Night work, weekend work, overtime, or phased work.
• Permits and inspections.
• Material selection.
• Safety and confined-space requirements.
• Environmental or disposal requirements.
• Owner, engineer, general contractor, or facility requirements.
• Change orders.
• Hidden conditions.

No statement on this website guarantees a specific price, savings amount, timeline, method, or outcome.

Camera inspections, CCTV reviews, site visits, dye testing, flow observations, moisture observations, visual inspections, and related diagnostic services are limited by the conditions present at the time of inspection.

Inspection results may be affected by:

• Standing water.
• Active flow.
• Poor visibility.
• Debris.
• Grease.
• Roots.
• Sediment.
• Pipe deformation.
• Collapsed sections.
• Access restrictions.
• Lighting limitations.
• Pipe diameter.
• Distance from access points.
• Obstructions.
• Unsafe conditions.
• Incomplete records.
• Hidden defects.
• Conditions that change after the inspection.

Unless stated otherwise in a signed agreement, inspection findings are observations, not guarantees that every defect, leak, void, crack, source of infiltration, or structural issue has been identified.

Sewer repair, waterproofing, infrastructure rehabilitation, grouting, coating, lining, and related work can involve hidden or unknown conditions.

Examples include:

• Collapsed pipe.
• Improper prior repairs.
• Unknown utilities.
• Unmarked utilities.
• Deteriorated manholes.
• Infiltration and inflow.
• Voids.
• Soil instability.
• Groundwater.
• Contamination.
• Hazardous materials.
• Concrete deterioration.
• Rebar corrosion.
• Structural movement.
• Poor access.
• Improper pitch.
• Unrecorded connections.
• Broken laterals.
• Improper prior construction.
• Asbestos, lead, mold, sewage, biological hazards, or other hazardous substances.

Unless specifically included in a signed written agreement, East Coast Pipelines is not responsible for hidden conditions, pre-existing conditions, unknown defects, utility conflicts, or conditions that could not reasonably be identified before work began.

Hidden conditions may require additional work, additional time, additional materials, additional equipment, additional safety controls, additional permits, or change orders.

The property owner, customer, general contractor, facility manager, or authorized representative is responsible for providing accurate information and safe access to the work area.

Responsibilities may include:

• Providing accurate property information.
• Identifying known utilities, cleanouts, access points, valves, drains, pumps, and system layouts.
• Disclosing prior repairs, known defects, backups, leaks, overflows, structural concerns, hazardous materials, and environmental concerns.
• Obtaining required permissions from owners, tenants, associations, municipalities, utilities, or other responsible parties.
• Providing site access.
• Providing water, power, lighting, staging, parking, and work area access when required.
• Keeping unauthorized people away from work zones.
• Notifying tenants, residents, occupants, or users of planned work.
• Protecting personal property, inventory, finishes, equipment, landscaping, and other items not included in the work scope.
• Complying with any preparation instructions provided by Jean’s Waterproofing.
• Securing pets, animals, and restricted areas.
• Providing accurate billing and contact information.

Failure to provide accurate information, safe access, or required preparation may delay work, increase cost, limit results, or require rescheduling.

Permits, inspections, utility approvals, municipal approvals, engineering approvals, owner approvals, and code requirements vary by location and project type.

Unless expressly stated in a signed written agreement, the customer is responsible for determining whether permits, approvals, engineering reviews, wastewater authority approvals, environmental approvals, or other third-party permissions are required.

If East Coast Pipelines agrees in writing to assist with permits or approvals, that assistance does not guarantee approval, inspection acceptance, code acceptance, utility acceptance, or regulatory outcome.

Project timelines are estimates unless expressly guaranteed in a signed written agreement.

Work may be delayed by:

• Weather.
• Traffic.
• Emergency work.
• Material availability.
• Permit issues.
• Inspection delays.
• Access restrictions.
• Safety concerns.
• Confined-space requirements.
• Active flow conditions.
• Bypass pumping needs.
• Hidden conditions.
• Utility conflicts.
• Change orders.
• Client delays.
• Facility operating restrictions.
• Labor availability.
• Events outside our reasonable control.

East Coast Pipelines is not responsible for delay-related damages unless expressly agreed in a signed written contract.

Sewer repair, waterproofing, trenchless rehabilitation, confined-space work, coating, grouting, concrete repair, and wastewater infrastructure work may involve dangerous conditions.

These may include sewage exposure, hazardous gases, low oxygen, confined spaces, pressurized systems, heavy equipment, chemicals, excavation, traffic, noise, dust, trip hazards, slip hazards, electrical hazards, and active facility operations.

Customers, occupants, tenants, visitors, and unauthorized persons must stay out of work areas and follow all site instructions, barricades, warnings, and safety restrictions.

East Coast Pipelines may stop work or refuse to proceed if conditions are unsafe, if unauthorized persons enter restricted areas, if required safety controls are not available, or if the site cannot be accessed safely.

East Coast Pipelines may create photographs, videos, CCTV footage, inspection notes, sketches, reports, and other documentation before, during, or after work.

Unless otherwise stated in a signed written agreement:

• Documentation is prepared for project evaluation, internal records, customer communication, quality control, and scope development.
• Documentation may not identify every condition or defect.
• Documentation is not a substitute for engineering review unless expressly stated.
• Documentation may be limited by site access, visibility, equipment limitations, flow conditions, and safety limitations.

East Coast Pipelines may use non-confidential project photographs, videos, and descriptions for training, internal reference, portfolio, educational, marketing, or website purposes, provided we do not intentionally disclose sensitive confidential information without permission.

If a customer requires confidentiality, restricted photography, restricted project references, or special documentation handling, those requirements must be provided in writing before work begins and must be accepted by East Coast Pipelines in writing.

The website may show photographs, videos, examples, case studies, general project descriptions, or before and after results. These examples are provided for general illustration only.

Past results do not guarantee future results. Every project depends on its own site conditions, pipe condition, structure, access, materials, maintenance history, owner requirements, and environmental factors.

The website may reference materials, systems, coatings, liners, grouts, resins, mortars, repair products, waterproofing products, or other manufacturer-related information.

Material selection depends on project-specific conditions and may change based on availability, suitability, engineering requirements, manufacturer guidance, field conditions, or contract requirements.

Manufacturer names, product names, marks, certifications, and third-party references belong to their respective owners. Any reference to a third-party product, system, standard, certification, manufacturer, or trade name is provided for informational purposes and does not imply endorsement, sponsorship, partnership, or approval unless expressly stated in writing.

Any warranty, workmanship guarantee, product warranty, manufacturer warranty, or performance commitment must be stated in a signed written agreement, proposal, warranty document, invoice, or other project-specific written document issued or accepted by East Coast Pipelines.

No website statement creates a warranty by itself.

Unless expressly provided in a signed written agreement, East Coast Pipelines does not warrant or guarantee:

• That a particular method will be suitable for every pipe, structure, or site.
• That all leaks, backups, infiltration, odors, root intrusion, corrosion, or deterioration will be permanently eliminated.
• That hidden or unknown defects will not exist.
• That future damage will not occur.
• That third-party systems, municipal systems, private utilities, pumps, drains, fixtures, tenant plumbing, or connected systems will perform properly.
• That existing structures, pipes, manholes, laterals, slabs, foundations, coatings, or repairs are free of defects.
• That the website will be error-free, uninterrupted, or free from technical problems.

To the fullest extent permitted by law, website content is provided “as is” and “as available.”

Sewer systems, drainage systems, manholes, coatings, linings, waterproofing systems, and infrastructure assets may require ongoing maintenance, cleaning, inspection, monitoring, and repair.

Future failures or recurring problems may occur due to:

• Improper use.
• Foreign objects.
• Grease.
• Roots.
• Settlement.
• Structural movement.
• Groundwater.
• Chemical exposure.
• Corrosion.
• Poor maintenance.
• Third-party work.
• Municipal system conditions.
• Storm events.
• Backflow.
• Improper connections.
• Age and deterioration.
• Changes in use or flow.

A completed repair does not eliminate the need for responsible system maintenance.

When you submit information through the website, you represent that the information is accurate, lawful, and submitted by someone with authority to do so.

You may submit information such as:

• Name.
• Company name.
• Property address.
• Email address.
• Phone number.
• Project description.
• Service request.
• Photographs.
• Videos.
• Documents.
• System information.
• Emergency details.

By submitting information, you authorize East Coast Pipelines to review it, respond to you, contact you, evaluate the request, prepare an estimate or proposal, and use the information for ordinary business purposes related to your inquiry.

Do not submit confidential, proprietary, legally privileged, medical, financial, or highly sensitive information unless necessary and unless you understand that website forms and email may not be secure channels for sensitive communications.

By submitting a form, calling us, emailing us, requesting service, or otherwise providing your contact information, you consent to being contacted by East Coast Pipelines by phone, email, text message, voicemail, or other reasonable communication method regarding your inquiry, inspection, estimate, project, account, or related services.

Message and data rates may apply for text messages. Consent to marketing communications is not required to purchase services. You may ask us to stop sending nonessential marketing communications by following any unsubscribe instructions provided or by contacting us directly.

Submitting a form, requesting an estimate, requesting an inspection, calling us, or sending a message does not create a contractor-client relationship, service agreement, emergency response obligation, warranty, or obligation for East Coast Pipelines to accept the project.

A binding service relationship exists only when East Coast Pipelines and the customer enter into a written agreement, accepted proposal, signed contract, approved work authorization, or other confirmed arrangement.

All website content, including text, page layouts, service descriptions, graphics, logos, images, photographs, videos, icons, forms, designs, code, and other materials, is owned by East Coast Pipelines or used with permission, unless otherwise stated.

You may view the website for personal, business, or project evaluation purposes. You may not copy, reproduce, modify, sell, publish, distribute, scrape, train artificial intelligence systems on, or create derivative works from the website content without written permission.

The website may link to third-party websites, embedded maps, videos, review platforms, analytics tools, form tools, payment tools, social media platforms, manufacturers, industry organizations, or other resources.

Third-party websites and tools are not controlled by East Coast Pipelines. We are not responsible for third-party content, policies, security, availability, representations, products, services, tracking, or practices.

Your use of third-party websites and tools is governed by their own terms and policies.

The website may display reviews, testimonials, ratings, customer comments, or third-party review references. These are individual experiences and do not guarantee that another customer will have the same experience.

Reviews may be collected, displayed, filtered, or hosted by third-party platforms. East Coast Pipelines is not responsible for third-party review platform policies, display practices, moderation decisions, or availability.

Your use of this website is also subject to our Privacy Policy and Cookie Policy, cookie notice, consent notice, privacy request page, or similar privacy-related notice made available on the website.

The website may use cookies, local storage, analytics, call tracking, form tracking, spam prevention, security tools, embedded content, or other technologies. Some tools may be operated by third parties.

East Coast Pipelines intends for this website to be usable by visitors, including visitors using assistive technologies. If you experience difficulty accessing any part of the website, contact us and identify the page, feature, and issue involved.

We will make reasonable efforts to review accessibility feedback and address barriers in a practical manner.

Website accessibility work is an ongoing process and may be affected by third-party tools, embedded content, browser settings, assistive technology differences, and content updates.

We make reasonable efforts to keep website information accurate, but we do not guarantee that all content is complete, current, or free of errors.

Website content may be updated, removed, revised, or replaced at any time without notice.

Service descriptions, locations, methods, equipment, materials, phone numbers, staff, certifications, affiliations, and availability may change.

To the fullest extent permitted by law, East Coast Pipelines, its owners, officers, employees, agents, representatives, affiliates, vendors, and service providers shall not be liable for damages arising from or related to:

• Use of the website.
• Inability to use the website.
• Website errors or omissions.
• Reliance on website content.
• Delays in response.
• Third-party tools or links.
• Unauthorized access.
• Data loss.
• Technical issues.
• Service descriptions.
• General information on the website.
• Pre-contract communications.

This limitation applies to direct, indirect, incidental, consequential, special, punitive, lost profit, lost revenue, business interruption, property damage, data loss, or similar damages, whether based in contract, tort, negligence, strict liability, or any other legal theory, except where prohibited by law.

Nothing in these Terms limits liability that cannot be limited under applicable law.

The website is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, East Coast Pipelines disclaims all warranties related to the website, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and uninterrupted operation.

You agree to indemnify, defend, and hold harmless East Coast Pipelines, its owners, officers, employees, agents, representatives, affiliates, vendors, and service providers from and against claims, damages, liabilities, costs, expenses, demands, losses, and attorney’s fees arising out of or related to:

• Your use of the website.
• Your violation of these Terms.
• Your submission of inaccurate, unlawful, or misleading information.
• Your violation of any law or third-party right.
• Your misuse of website content.
• Your unauthorized request for service at a property you do not own, manage, control, or have authority to act for.

East Coast Pipelines is not responsible for delay or failure to perform caused by events outside its reasonable control, including severe weather, flooding, fire, labor shortages, supply shortages, utility interruption, equipment failure, transportation issues, government action, permitting delays, inspection delays, civil disturbance, acts of God, public health events, emergencies, war, terrorism, cyber incidents, or other events beyond reasonable control.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, unless a written contract for a specific project states otherwise or applicable law requires otherwise.

Any dispute arising from or related to this website or these Terms shall be brought in the state or federal courts located in the governing law state and county selected by East Coast Pipelines in its applicable contract documents, unless applicable law requires otherwise.

For project-specific disputes, the dispute resolution, venue, payment, lien, arbitration, mediation, attorney fee, and claims provisions in the signed project contract, proposal, work authorization, or purchase order shall control over these website Terms.

These Terms govern website use and pre-contract communications.

If you enter into a written proposal, contract, subcontract, purchase order, work authorization, maintenance agreement, emergency service agreement, or other written project agreement with East Coast Pipelines, that project-specific agreement controls the actual work, payment, scope, insurance, warranty, dispute resolution, and project obligations.

If there is a conflict between these website Terms and a signed project agreement, the signed project agreement controls for that project.

We may update these Terms at any time. The updated version will be posted on this website with a revised effective date.

Your continued use of the website after changes are posted means you accept the updated Terms.

If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Failure by East Coast Pipelines to enforce any provision of these Terms does not waive our right to enforce that provision later.

Questions about these Terms may be directed to:

Or use the contact form provided on this website.

These Terms are provided for website use and general business protection. They do not replace a project contract, legal review, insurance review, safety plan, engineering review, or permit review. East Coast Pipelines should have these Terms reviewed by qualified legal counsel before publication and should align them with its actual contracts, insurance requirements, warranty language, service states, and operating practices.